PRIVACY POLICY FOR LEVEL UP RESULTS & RESULTS by Twyla
Effective Date: January 1, 2025
Last Updated: November 12, 2025
This Privacy Policy explains how RESULTS by Twyla and Level Up Results (“we,” “our,” or “us”) collect, use, disclose, and protect your personal information. It applies to all services provided by RESULTS by Twyla, including both in-person and virtual sessions, and is governed by the laws of the Commonwealth of Massachusetts unless otherwise required by applicable law.
INFORMATION WE COLLECT
Personal Information:
• Name, email address, phone number, mailing address
• Age, gender, fitness goals, health conditions, and injury history
• Nutrition goals, dietary preferences, and lifestyle information
• Payment information and billing details
• Emergency contact information
Health, Fitness, and Nutrition Data:
• Workout performance metrics and progress tracking
• Nutritional intake logs, meal tracking, and coaching feedback
• Body measurements, weight, and fitness assessments
• Photos and videos submitted for form checks, success stories, or progress documentation
• Health questionnaires, nutrition, and fitness evaluations
• In-person session observations, assessments, and notes recorded by staff with your consent
Technical Information:
• Device information, IP address, and browser type
• Login credentials and account access information
• Video call recordings (only when consent is provided for virtual sessions)
• Usage data and platform interaction metrics
HOW WE USE YOUR INFORMATION
Service Delivery:
• Create personalized workout, wellness, and nutrition programs
• Provide virtual and in-person training, nutritional coaching, and wellness sessions
• Track your progress and adjust programs accordingly
• Communicate about appointments, program updates, and health tips
Business Operations:
• Process payments and manage billing
• Respond to customer service inquiries
• Send program updates, educational content, and promotions (marketing messages subject to your preferences)
• Improve our services and develop new offerings
Legal Compliance:
• Comply with applicable health, safety, tax, and regulatory requirements
• Respond to lawful requests, subpoenas, or legal obligations
• Protect against fraud, security breaches, and unauthorized access
INFORMATION SHARING
We do not sell, rent, or trade your personal information to third parties. We may share information with:
Service Providers:
• Payment processors for billing and fraud prevention
• Video conferencing platforms for virtual sessions
• Cloud storage providers for secure data backup
• Email marketing platforms for program communications (subject to your opt-out choices)
Legal Requirements:
• When required by law, court order, or legal process
• To protect the safety of you or others
• To investigate fraud or security issues
Business Transfers:
• In connection with a merger, sale, or transfer of business assets; we will notify affected users as required by law
DATA SECURITY
We implement appropriate technical and organizational measures to protect your information, including:
• Encrypted data transmission (e.g., TLS) and secure storage
• Secure payment processing systems and PCI-compliant practices
• Regular security audits, software updates, and vulnerability management
• Access controls and role-based access to personal information on a need-to-know basis
• Password-protected accounts and two-factor authentication options where available
VIDEO AND MEDIA RECORDINGS
Virtual Sessions:
• Virtual sessions may be recorded for quality assurance or your personal review. You will be notified before recording begins and may decline.
• Recordings are stored securely and may be kept for up to seven (7) years.
• Recordings are only accessible to authorized staff or used with explicit consent for program purposes.
In-Person Sessions:
• Photos or videos taken during in-person sessions are collected only with your consent.
• These materials are used solely for coaching, form assessment, or progress tracking unless you provide explicit consent for promotional or marketing use.
MEDIA AND PROMOTIONAL USE
We may request to feature photos, videos, or testimonials from clients for promotional, marketing, or educational purposes.
• Any recordings, photos, or testimonials—virtual or in-person—will only be used for coaching, program support, or internal training unless you provide explicit written or electronic consent for promotional use.
• We will never use your name, image, likeness, or personal story in public-facing materials without your prior consent.
• You may revoke promotional-use consent at any time by contacting us in writing.
• Consent for promotional use is voluntary and does not affect your access to coaching, training, or wellness services.
YOUR RIGHTS AND CHOICES
Access and Updates:
• Review and update your personal information by contacting us or through your account settings.
• Request copies of data we hold about you.
• Correct inaccurate or outdated information.
Communication Preferences:
• Opt out of marketing emails while continuing to receive essential service communications.
• Choose how often you receive program updates, tips, or promotional content.
Data Deletion:
• Request deletion of your account and associated data.
• Certain information may be retained for legal, accounting, or business purposes even after deletion.
• Deletion requests are processed within seven (7) business days, subject to applicable law and backup schedules.
HEALTH INFORMATION PROTECTION
Medical and Nutritional Disclaimer:
Our services are designed for fitness, wellness, and nutrition education purposes only. We are not acting as medical professionals or registered dietitians unless specifically licensed. All nutrition and fitness guidance is for educational use and general wellness support. Always consult your physician, registered dietitian, or qualified healthcare provider regarding medical or dietary concerns.
Health and Nutrition Data Handling:
• Health and nutrition information is treated with enhanced security measures.
• Shared only with your explicit consent, except where required by law.
• Used solely for program customization, coaching, and client safety.
CHILDREN'S PRIVACY
Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from minors. Parental consent is required for participants under 18 where permitted by law.
INTERNATIONAL USERS
If you are located outside the United States, your information may be transferred to and processed in the United States (Massachusetts) for the purposes of providing services. We comply with applicable international privacy laws. By using our services, you consent to cross-border data transfer as necessary.
COOKIES AND TRACKING
We use cookies and similar technologies to remember login information, analyze website usage, improve user experience, and provide personalized content. You can control cookie settings through your browser preferences.
THIRD-PARTY LINKS
Our platform may contain links to external websites or services. This Privacy Policy does not apply to those external sites. We recommend reviewing their privacy policies before providing personal information.
POLICY UPDATES
We may update this Privacy Policy periodically. Changes will be posted with an updated effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.
DATA RETENTION
We retain personal information for as long as: your account remains active; it is required for service delivery; or it is necessary for legal, tax, or regulatory compliance. Typically, personal data is deleted within one (1) month after account closure unless retention is required by law.